01 · Quick answers
Check the FAQ.
Review download access, license basics, product policies and the limits of the free tools.
Read the FAQCONTACT & SUPPORT
Find the right help.
For questions about using a Keelstead digital product or free tool, start here.
02 · Product or tool help
Contact support.
Use the contact form for download access, file questions or a technical problem. Choose Order I placed for purchases, or Something else for free tools.
Open contact formA useful support request
Include enough to reproduce the problem.
Order or file question
Name the product and include the order number if you have one. Describe whether the issue is finding the download, opening a file or understanding how to use it.
Free tool question
Name the tool, browser or app, and the steps that led to the problem. Say what you expected and what happened. Use a public or fictional example, or a redacted screenshot.
Keep sensitive information out.
Do not send passwords, payment-card details, security layouts, access codes, controlled information, or sensitive personal or facility data. Share a short description rather than a full facility record.
What support covers
Support covers using the files and tools. Keelstead tools do not provide emergency response, a professional engineering opinion, a safety determination or a compliance certification. Use an appropriately qualified professional for project-specific decisions.