Keelstead

Keelstead creates digital planning tools, templates and guides. No physical item is shipped with a digital download. Each product page describes the files included and the software needed to use them.

How do I receive my files?

Fourthwall emails the download after purchase. Use the email address entered at checkout, check your spam or junk folder, and keep your order confirmation. Extract ZIP packages before opening the files inside.

What software do I need?

Check the individual product description and its included instructions before buying. Editable Word and Excel files need compatible software. PDF files are for reading and printing unless a product explicitly says they are fillable. Browser-based tools and downloadable HTML files have their own requirements. Compatibility and testing limits vary by product.

What if a download is missing or a file will not open?

Use our contact form. Include your order number, product and filename, device, browser or application version, and a short description of the problem. If useful, attach a screenshot with private information removed. Do not send payment-card details, passwords, confidential project records or sensitive facility information.

Can I cancel or request a refund?

Cancellation and refund requests are handled under Fourthwall's Merchandise Terms of Service and applicable law. Fourthwall's standard cancellation window for digital products is 30 days after purchase if the product has not been downloaded. Use the order link in your confirmation email or our contact form to ask about your order.

If a file is faulty, inaccessible or does not match its description, contact support with the details. Downloading a product does not remove any non-waivable rights you may have for faulty or non-conforming digital content. This page does not promise a refund in every case or limit rights provided by applicable consumer protection law.

EU, EEA and UK withdrawal rights

Consumers in the EU, EEA and UK may have a 14-day statutory withdrawal or cancellation right for digital purchases. That right may be lost once downloading or access begins only where you have expressly agreed to immediate delivery and acknowledged losing the right. Follow the disclosures and consent choices shown by Fourthwall at checkout.

To request withdrawal, use our contact form and choose Right of Withdrawal where available. The Withdraw from contract button on an eligible order's status page opens that form. You may also contact withdrawal@fourthwall.com. Statutory rights for faulty or non-conforming digital content remain separate from withdrawal rights.

Can I use a tool for professional work?

Check the license supplied with the specific product before purchase or use. Product permissions, user limits and permitted sharing must be read together with the site's Terms of Service. Contact us if you need clarification.

What support is included?

Use the contact form for order, download or technical questions. Keelstead's tools support planning and documentation. They do not replace qualified professional review, approved site procedures, engineering design, safety or compliance decisions, or authorization to operate equipment. A tool purchase does not include a facility assessment, consulting engagement, customization or a guaranteed outcome unless the product expressly includes it.

Payments and taxes

Available payment methods and applicable taxes are shown at checkout. Digital downloads do not require shipping. Review the total before completing your purchase.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, which handles order-related inquiries and returns. Your purchase is governed by Fourthwall’s Merchandise Terms of Service and Merchandise Privacy Policy.